Shipping & Returns

Where We Ship

PeptiUp Beauty currently ships to valid residential and business addresses within the United States only. At this time, we do not offer international shipping.

Certain destinations, including P.O. boxes, military addresses, U.S. territories or remote locations, may have limited carrier availability or require additional delivery time.

Processing & Delivery

Order processing

Orders are generally processed within 1–2 business days. Business days are Monday through Friday and exclude federal holidays.

Estimated delivery

After your order has been processed and shipped, estimated delivery is typically 3–7 business days.

Processing and delivery times are estimates and are not guaranteed. Orders placed during product launches, promotions, holidays or periods of high order volume may require additional processing time.

Order Confirmation & Tracking

After placing an order, you will receive an order-confirmation email at the email address provided during checkout.

Once your order ships, you will receive a shipping-confirmation email containing available tracking information. Please allow up to 24–48 hours for the carrier’s tracking system to update.

Customers are responsible for providing a complete and accurate email address when placing an order.

Shipping Delays

Delivery delays may occur because of weather, carrier disruptions, holidays, incorrect address information, emergencies or other circumstances outside PeptiUp Beauty’s reasonable control.

If we cannot ship your order within the timeframe originally provided, we will contact you with available information and, when required, give you the choice to accept the delay or cancel the unshipped order for a refund.

PeptiUp Beauty is not responsible for carrier delays after a package has been transferred to the shipping carrier, but our support team will make reasonable efforts to help you locate your shipment.

Incorrect or Incomplete Addresses

Customers are responsible for reviewing and providing a complete, accurate shipping address at checkout.

If you notice an address error, contact us immediately at support@peptiupbeauty.com . We will try to help, but address changes cannot be guaranteed after an order has entered processing or has shipped.

If an order is returned to us because of an incorrect, incomplete or undeliverable address, additional shipping charges may apply before the order can be reshipped. Original shipping charges are not refundable in these circumstances.

Return Eligibility

Eligible products may be returned within 30 days of confirmed delivery. To qualify for a return, every condition below must be met:

• The return request is submitted within 30 days of delivery.
• The product has not been used, tested or applied.
• All protective seals remain completely intact.
• The product remains in its original retail box and packaging.
• The retail box, container, labels and packaging are undamaged.
• Valid proof of purchase from PeptiUp Beauty is provided.
• The return is approved before the product is mailed back.

Non-returnable items

The following products cannot be returned unless they arrived damaged, defective or incorrect:

• Products with an opened retail box or broken seal
• Used, sampled, tested or partially used products
• Products returned without their complete original packaging
• Products purchased from another retailer or marketplace
• Gift cards
• Final-sale or clearance products clearly marked as final sale
• Promotional gifts or complimentary products

How to Request a Return

Before mailing any product back, email support@peptiupbeauty.com with the following information:

• Your full name
• Your order number
• The product you wish to return
• The reason for the return
• Clear photographs showing the unopened box and intact seals

If your return is eligible, our support team will provide return instructions. Do not mail a product back before receiving written return authorization.

Products returned without prior authorization may be refused or sent back to the customer.

Return shipping costs

If the return is based on a change of mind, accidental order or another reason unrelated to a PeptiUp Beauty error, the customer is responsible for return-shipping costs.

We strongly recommend using a trackable shipping service. PeptiUp Beauty is not responsible for return packages that are lost, stolen, damaged or not delivered to us.

Refunds

After an authorized return is received, we will inspect the product and packaging to verify that all return conditions have been satisfied.

If approved, the refund will be issued to the original payment method within 5–10 business days after the inspection is completed. Your bank or card issuer may require additional time to post the credit to your account.

Original shipping charges are non-refundable unless the return resulted from a damaged, defective or incorrect product sent by PeptiUp Beauty.

If a returned product does not meet the eligibility requirements, the refund may be denied. The customer may also be responsible for the cost of sending the product back to them.

Damaged, Defective or Incorrect Orders

Please inspect your order promptly after delivery. If a product arrives damaged, defective, leaking or different from what you ordered, contact us within 7 days of confirmed delivery.

Email support@peptiupbeauty.com and include:

• Your full name and order number
• A description of the issue
• Clear photographs of the product
• Photographs of the box, shipping package and shipping label
• Any visible batch or lot information

Please keep the product and all original packaging until our support team completes its review. Depending on the circumstances, we may offer a replacement, refund or other appropriate resolution.

When PeptiUp Beauty confirms that an incorrect, damaged or defective product was sent, we will cover any required authorized return-shipping cost.

Order Changes & Cancellations

If you need to change or cancel an order, contact us as soon as possible. We will make reasonable efforts to assist you, but we cannot guarantee changes or cancellations after an order has entered processing.

Once an order has shipped, it cannot be canceled and must follow the return requirements described in this policy.

Policy Updates

PeptiUp Beauty may update this Shipping & Returns Policy from time to time. Changes will be posted on this page with a revised “Last updated” date.

The policy in effect at the time of purchase will generally apply to that order, except where a change is required by law.