Frequently Asked Questions

PeptiUp Beauty develops thoughtfully formulated skincare, haircare and baby care products featuring purposeful ingredients and modern peptide innovation. Product availability may change as our collection grows.

The complete ingredient list is shown on the individual product page and on the product packaging. Please review the list before use if you have known sensitivities or allergies.

Yes. We recommend testing a small amount on a limited area before regular use, especially if you have sensitive skin. Stop using the product if irritation occurs.

Keep products tightly closed in a cool, dry place away from direct sunlight and excessive heat. Follow any additional storage directions printed on the packaging.

Product suitability depends on the specific formulation and your individual circumstances. Review the complete ingredient list and consult your qualified healthcare professional before using a new product during pregnancy or while nursing.

After checkout, you should receive an order confirmation at the email address entered during checkout. Registered customers can also review their orders from the My Account page.

Contact us as soon as possible. We will try to help before processing begins, but changes and cancellations cannot be guaranteed after an order has entered fulfillment or has already shipped.

The currently available payment methods are displayed securely during checkout. Available options may vary depending on your device, location and order.

Payments are handled through secure payment-processing providers. PeptiUp Beauty does not display or directly store your complete bank card number on the website.

Unless an offer specifically states otherwise, promotional and discount codes cannot be combined. Only one eligible code may be applied to an order.

PeptiUp Beauty currently ships to eligible addresses within the United States. Available shipping options are displayed during checkout.

Orders are generally processed within 1–2 business days. Weekends, holidays and high-volume periods may affect processing times.

Standard delivery generally takes approximately 3–7 business days after processing. Carrier delays, weather, holidays and destination may affect the final delivery date.

When tracking is available, it will be sent to the email address associated with your order. Please allow time for the carrier to activate the tracking information.

First check the latest carrier tracking information. If there has been no update for an extended period, contact us at support@peptiupbeauty.com with your order number.

Return eligibility depends on the product’s condition and our current return policy. Products must remain unused, unopened and in their original condition to be considered for return.

Please review our Shipping & Returns page before sending anything back.

For hygiene and product-safety reasons, opened or used products cannot normally be returned. A product is considered opened if the box, seal or protective packaging has been opened or removed.

Contact us promptly at support@peptiupbeauty.com with your order number, a description of the issue and clear photos of the product, packaging and shipping box.

No. Please contact our customer-care team before sending a return. Unauthorized returns may not be accepted or processed.

Once an approved refund is issued, your bank or payment provider may require additional business days to post it to your account. Processing times vary by provider.

If guest checkout is available, you can order without creating an account. Creating an account makes it easier to review orders and manage your saved details.

Sign in on the My Account page and select Orders from the account navigation.

Sign in to My Account, then select Addresses or Account Details. Changes made after an order has been submitted may not update the shipping information for that existing order.

Open the password reset page and enter the email address connected to your account. Follow the instructions in the reset email.